CUSTOMER SERVICE

We don't take orders over the phone. We don't hold or save your credit card data in our data base. 

All orders are online and taking directly from you on your computer.

If you are already a customer and need an assistance with your order please send us an e-mail with your order details and we can create your shopping cart and send to your email address and you can complete your order on your computer. 

If you are a new customer and need information please feel free to write a message or call us and we will get back with you shortly. 

BY EMAIL: Contact@shopgenext.com

BY TELEPHONE: 855-436-3981

Details on phone calls and text messages.

By providing your phone number to Genext Nutrition Inc, you consent to receive phone calls and text messages from us regarding our products and services. Your consent is voluntary and not a condition of purchase. You have the option to opt out at any time by following the instructions provided in the communication or by contacting our Customer Service. Standard message and data rates may apply. Please choose below your option.

Shipping hours and information:

National Shipping 

Ex: you place your order today before 12:00 pm it will be shipped today.

You place your order 12:30 pm today, your order will be shipped tomorrow afternoon. 

We have a flat rate for your orders, we pay part of your shipping despite the size of the order as a collaboration for our customers. It can't be changed at any time. 

All orders made today will be shipped tomorrow afternoon. 

All Express Orders will be delivered in 1-2 business days, except if you order on Friday as it won't be delivered on Saturday. Post Office doesn't work on Saturdays in many areas of the United States. If you do an Express Order on Thursday after lunch, your order will be shipped on Friday and it won't be delivered on time on Saturday. If the post office works in your area on Saturday you will receive your order, otherwise, an Express Order made on Thursday afternoon won't be delivered on time. 

International Shipping 

International shipping will be charged in accordance with the weight of your order.

The international order has importation taxes in your country, we don't pay importation taxes, we recommend you to check your rights and duties when you order products internationally. Some of the ingredients may not be accepted in your country. We recommend you to check the laws of your country regarding the supplements you are ordering from Genext Nutrition Inc. 

We are not responsible for international orders not delivered as it is not under our control. USPS controls the shipment until it leaves the United States border then your country post office will take over and make sure it is delivered to you.